Terms & Conditions




Please read all these terms and conditions. 

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read  these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you  are not sure about anything, just phone us on 020 8367 8814.  


1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Pets4You  Limited whose trading name is London Bird Shop a company registered in England, whose registered office is at Browns Garden Village, Theobalds Park Road, Middlesex, London, EN2 9DG with email address londonbirdshop@gmail.com; telephone number 02083678814; (the Supplier or us or we). 

2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these  Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You  can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 16 years old. 


3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or  profession; 

4. Contract means the legally-binding agreement between you and us for the supply of the Goods; 

5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in  the Order; 

6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to  the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is  long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; 

7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in  the Order; 

8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set  out on the Website; 

9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received  from you via the Website; 

10. Website means our website www.londonbirdshop.co.uk on which the Goods are advertised. 


11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any  description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods  supplied. 

12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or  specification you provide is accurate. 

13. All Goods which appear on the Website are subject to availability. 

14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We  will notify you of these changes. 

Personal information and Registration

15. When registering to use the Website you must set up a username and password. You remain responsible for all actions  taken under the chosen username and password and undertake not to disclose your username and password to anyone  else and keep them secret. 

16. We retain and use all information strictly under the Privacy Policy. 

17. We may contact you by e-mail or other electronic communication methods and by pre-paid post and you  expressly agree to this. 

Basis of Sale 

18. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order  has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without  delay. 

19. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting  the Order. It is your responsibility to check that you have used the ordering process correctly. 

20. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order  (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us  immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order  you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order  Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any  event not later than the delivery of any Goods supplied under the Contract. 

21. Any quotation is valid for a maximum period of 14 days from its date, unless we expressly withdraw it at an earlier  time. 

22. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been  entered into unless the variation is agreed by the Customer and the Supplier in writing. 

23. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not  the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate  for you and which might, in some respects, be better for you, e.g. by giving you rights as a business. 

Price and Payment 

24. The price of the Goods and any additional delivery or other charges is set out on the Website at the date of the  Order or such other price as we may agree in writing. 

25. Prices and charges include VAT at the rate applicable at the time of the Order. 

26. You must pay by submitting your credit or debit card details with your Order.


27. We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement,  without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into. 

28. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to  any other remedies) treat the Contract at an end if: 


we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant  circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on  time was essential; or 


after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances  and we have not delivered within that period. 

29. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the  Contract. 


30. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order  for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies)  without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have  been delivered, you must return them to us or allow us to collect them from you and you will have to pay the costs of this. 

31. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the  value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without  also cancelling or rejecting the Order for the rest of them. 

32. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and  Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or  other taxes, as we will not pay them. 

33. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason,  subject to the above provisions and provided you are not liable for extra charges. 

34. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may  charge the reasonable costs of storing and redelivering them. 

35. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if  reasonably practicable, examine the Goods before accepting them. 

Risk and Title 

36. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. 

37. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards  your bankruptcy, we can choose, by notice, to cancel any delivery and end any right to use the Goods still owned by  you, in which case you must return them or allow us to collect them. 

Withdrawal, returns and cancellation 

38. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and  without giving us a reason, and without incurring any liability. 

39. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.  These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the  following circumstances: 


foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on  frequent and regular rounds to your residence or workplace; 


goods that are made to your specifications or are clearly personalised; 


goods which are liable to deteriorate or expire rapidly.


40. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not  meet the following obligation.

41. Upon delivery, the Goods will:


be of satisfactory quality; 


be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you  made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment)  and be fit for any purpose held out by us or set out in the Contract; and 


conform to their description.


conform to their description. 

42. It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors 

43. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its  obligations under the Contract. The Supplier will be liable for the acts of any subcontractors who it chooses to help  perform its duties.

Circumstances beyond the control of either party 

44. In the event of any failure by a party because of something beyond its reasonable control:


the party will advise the other party as soon as reasonably practicable; and 


the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and  the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the  Customer's above rights relating to delivery and any right to cancel, below. 


45. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with  regard to your personal information.

46. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy  (https://londonbirdshop.co.uk/auto-draft-2/) and cookies policy ().

47. For the purposes of these Terms and Conditions:


'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not  limited to the GDPR. 


'GDPR' means the UK General Data Protection Regulation. 


'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR. 

48. We are a Data Controller of the Personal Data we Process in providing Goods to you.

49. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the  course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:


before or at the time of collecting Personal Data, we will identify the purposes for which information is being  collected; 


we will only Process Personal Data for the purposes identified; 


we will respect your rights in relation to your Personal Data; and 


We will implement technical and organisational measures to ensure your Personal Data is secure. 

50. For any enquiries or complaints regarding data privacy, you can email: londonbirdshop@gmail.com.

Excluding liability 

51. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury  caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i)  loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss  of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because  the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.


Governing law, jurisdiction and complaints 

52. The Contract (including any non-contractual matters) is governed by the law of England.

53. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in  Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

54. We try to avoid any dispute, so we deal with complaints in the following way: Contact us by email. We will aim to  respond within 1-2 working days..

Model cancellation Form 


 Pets4You Limited 

Browns Garden Village 

Theobalds Park Road 

Middlesex, London 

EN2 9DG 


Email address: londonbirdshop@gmail.com 

Telephone number: 02083678814 


Please note by registering you are accepting our terms and conditions.


Place your orders for delivery from 15/11/2021 Dismiss

Place your orders for delivery from 15/11/2021 Dismiss

Place your orders for delivery from 15/11/2021 Dismiss